Refund policy

We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:

Store Credit & Exchanges:
We happily accept returns for store credit or exchanges within 14 days of receiving your order, provided items are in original condition — unworn, unwashed, with all tags attached and accompanied by the original packaging (where applicable).

Refunds:
We do not offer refunds for change of mind, incorrect sizing, or unwanted items.
Refunds will only be issued if:

• The item is faulty, or
• You have received the wrong item.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we can organise an exchange, credit, or refund once approved.

How to start a return:
To initiate a return for store credit or an exchange, please contact us at hello@byrisskay.com.

All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.

BY RISSKAY. reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by BY RISSKAY.